Annual Conference 2021, ACC Liverpool
How to manage patient complaints
- Katie Harwood, Professional Support Officer, The Royal College of Podiatry
- Sharon Gray, Professional Support Officer, The Royal College of Podiatry
- Stewart Duffy, Partner and Solicitor, Radcliffe LeBrasseur
Learning objectives
- Understand how to deal with patient complaints and getting assistance from the Royal College
- Understand how to avoid complaints escalating to litigation or HCPC fitness to practise cases
- Hear real examples of podiatry claims and learn how to avoid them
Find out more about Steward Duffy Speakers' page